Client 64 bits 12.1.2 does not "move" to get updates

Hello,

Im using SEP 12.1.2 and Win 7 Pro 64bits SP1. That machine does not "move" to get virus definitions. I have GUP for this job, and if GUP fail, goes to Manager.

But, the problem is that when I check the log, in Client, View Log, Client Management, System Log. There is no one line "trying" to get updates. I activated Debug log from the client, and in the log I can see the process of GUP Candidate and it shows very well.

I installed an Intelligent Updater, to fix definitions, just to try, but no way to use GUP or Manager to update. I removed the product, using Clean Wipe too, but no success.

So, I downgraded to 12.1.671 and now, works great.

In the View Log, Client Management and System Log, I can now see the client using the GUP very well.

So, is there any problem with that version or what?

Look, I did all test to check the connectivity between Client and GUP as well.

Thanks!!!