I need a solution
Hi guys,
i have little problem with sep.cloud, during installation on win xp sp3
the installation is stop immedately with alert about internet connection, becouse is not found, but the client is correctly online. All other client, in the same lan, had not any problem and sep.cloud is now correctly installed.
i tried with online installation and redistribute package
2013-07-15 11:53:51.604; SYS; t=2468; ----- LOG START -----
2013-07-15 11:53:51.604; SYS; t=2468; WinOS ver=5.1 (build 2600)(2) Service Pack 3, UTC offset 480 minutes
2013-07-15 11:53:51.604; SYS; t=2468; PID=3480, App=SymantecLauncher.exe, ver=1.6.92.3
2013-07-15 11:53:51.604; SYS; t=2468; Module=HESupportLibrary.dll, ver=1.0.90.1
2013-07-15 11:53:51.604; SYS; t=2468; current loglevel = 1
2013-07-15 11:53:51.604; INF; t=2468; Symantec::SaaS::Client::Install::CheckInstallPreconditions(90) :
2013-07-15 11:53:51.604; INF; t=2468; Symantec::SaaS::CHEPrechecks::GetSupportPlatform(101) : Running client specific preinstall test
2013-07-15 11:53:51.604; INF; t=2468; Symantec::SaaS::CHEPrechecks::CompatiblePAInstalled(1079) : The Cloud agent is not installed
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.604; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::AutoServiceAcquire::Init(1073) : OpenService returned 0, err: 0x424
2013-07-15 11:53:51.619; ERR; t=2468; Symantec::SaaS::Framework::UServiceHelper::GetServiceConfig(234) : Failed to get required bytes for QueryServiceConfig, err: 0x00000006
2013-07-15 11:53:51.619; INF; t=2468; Symantec::SaaS::CHEPrechecks::IsProductInstalled_FromUpgradeCode2(973) : No related products for upgrade code {41B232FF-5C98-4A03-A0AC-E01DDECCD8E7} found
2013-07-15 11:53:51.619; INF; t=2468; Symantec::SaaS::CHEPrechecks::IsProductInstalled_FromUpgradeCode2(973) : No related products for upgrade code {E363D102-3D7F-11D3-AF49-00600811C705} found
2013-07-15 11:53:51.619; INF; t=2468; Symantec::SaaS::CHEPrechecks::IsProductInstalled_FromUpgradeCode2(973) : No related products for upgrade code {87FBE20E-D16A-4249-8856-621E9F53CBE1} found
2013-07-15 11:53:51.619; INF; t=2468; Symantec::SaaS::CHEPrechecks::IsProductInstalled_FromUpgradeCode2(973) : No related products for upgrade code {68C33091-72FA-4DB8-A40E-8CEAE4552D73} found
2013-07-15 11:53:51.619; INF; t=2468; Symantec::SaaS::CHEPrechecks::IsProductInstalled_FromUpgradeCode2(973) : No related products for upgrade code {CD05B6DD-65EC-43AC-BE00-73394F19B3AA} found
2013-07-15 11:53:51.619; INF; t=2468; Symantec::SaaS::CHEPrechecks::IsProductInstalled_FromUpgradeCode2(973) : No related products for upgrade code {398A5B8D-68E9-4404-84B5-A4D57369DBB0} found
2013-07-15 11:53:51.619; INF; t=2468; Symantec::SaaS::CHEPrechecks::IsProductInstalled_FromUpgradeCode2(973) : No related products for upgrade code {C7618135-CA07-482B-BB36-F64A848E8A56} found
2013-07-15 11:53:51.619; INF; t=2468; ENTER -- CheckForIncompatibleNSW
2013-07-15 11:53:51.619; INF; t=2468; EXIT -- CheckForIncompatibleNSW -- PASSED
2013-07-15 11:53:51.619; INF; t=2468; ENTER -- CheckForIncompatibleNAB
2013-07-15 11:53:51.619; INF; t=2468; EXIT -- CheckForIncompatibleNAB -- PASSED
2013-07-15 11:53:51.619; INF; t=2468; Enter -- CheckForBadSymprotect
2013-07-15 11:53:51.619; INF; t=2468; SymNRT cannot be run
2013-07-15 11:53:51.619; ERR; t=2468; OpenService failed on SPBBCDrv service: 0x00000424
2013-07-15 11:53:51.619; INF; t=2468; ENTER -- CheckForSCF
2013-07-15 11:53:51.619; INF; t=2468; EXIT -- CheckForSCF -- PASSED
2013-07-15 11:53:51.619; INF; t=2468; ENTER -- CheckNISOverLegacyNIS
2013-07-15 11:53:51.619; INF; t=2468; EXIT -- CheckNAVOverLegacyNAV -- PASSED
2013-07-15 11:53:51.619; INF; t=2468; ENTER -- CheckForCorpNAV
2013-07-15 11:53:51.619; INF; t=2468; EXIT -- CheckForCorpNAV -- PASSED
2013-07-15 11:53:51.619; INF; t=2468; ENTER -- CheckForRunningNCO
2013-07-15 11:53:51.619; INF; t=2468; EXIT -- CheckForRunningNCO -- PASSED
2013-07-15 11:54:04.398; SYS; t=2468; ----- LOG END -----