Basic Information :
- Laptop running Windows XP
- HDD fully encrypted by PGP V 10.3.0 MP1 Build 9060 - Licensed to IBM Corporation
The Problem :
- When the HDD is installed in the original laptop, as the main HDD :
- boot passes PGP authentication
- when Windows XP loads, it always stops at agpCPQ.sys, which then results on a blue scree with the message UNMOUNTABLE_BOOT_VOLUME
- the 'agpCPQ.sys problem' is known by Microsoft and there is a solution presented by them but involves the use of the Windows Installation disk, which is not an option in this scenario because the entire disk is encrypted.
- When the HDD is a USB slave drive connected to another laptop running PGP V 10.3.0 MP1 Build 9060 - Licensed to IBM Corporation
- PGP asks for the password
- PGP application shows the HDD disk in the "Encrypt Disk or Partition"
- Windows Disk Manager shows the HDD disk, but indicates that free space = total space (no data)
- No further options are available through PGP (Decrypt and Re-Encrypt options are not available)
- After some time, I get the message " You need to format the disk in drive E: before you can use it. Do you want to format it ?"
- I tried the HDD on two other laptops, as the main HDD, and the problem persists
- I pluged the HDD through USB to four different computers, laptop and desktop, Windows XP and Windows 7, and the problem persists
I have some important information in this HDD that I need to recover and your help or suggestions would be really appreciated.
Thank you
Alberto