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Messagelabs delaying email

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I need a solution

Hi Everyone,

New to the forum and hope to be using the forum on a frequent basis. I have a quick question. A hosted client of ours has had a few emails recently that appear to have been stuck with messagelabs for over an hour. I have checked the internet headers on the mail and it leaves the senders domain, enters messagelabs domain and then moves into the recipients domain over an hour later. I didnt want to paste in the entire internet header details for security puropses... but below is the messagelabs part...

Please could someone advise as to why this is happening. It seems to be from one particular sender.

 

Received: from mail6.bemta3.messagelabs.com (mail6.bemta3.messagelabs.com

[195.245.230.39])            (using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits))

               (Client CN "mail6.bemta3.messagelabs.com", Issuer "VeriSign Class 3

International Server CA - G3" (verified OK))         by *******.*******.co.uk

(Postfix) with ESMTPS id B05D413685C  for <***@***.co.uk>; Fri, 30 Aug

2013 17:16:06 +0100 (BST)

 

Received: from [85.158.137.3:65064] by server-15.bemta-3.messagelabs.com id

AC/3C-21409-645C0225; Fri, 30 Aug 2013 16:16:06 +0000

 

Received: (qmail 4449 invoked from network); 30 Aug 2013 16:16:04 -0000

 

Received: from mail1.bemta14.messagelabs.com (HELO

mail1.bemta14.messagelabs.com) (193.109.254.105)  by

server-2.tower-38.messagelabs.com with DHE-RSA-AES256-SHA encrypted SMTP; 30

Aug 2013 16:16:04 -0000

 

Received: from [193.109.254.67:61471] by server-1.bemta-14.messagelabs.com id

EC/4C-22234-F9AB0225; Fri, 30 Aug 2013 15:30:39 +0000


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