We have Endpoint Protection setup on all the systems at a school I have begun working at. I have noticed virus defenitions are becoming out of date, and clients need to be manually updated. I figured I could log onto the manager console and set a new policy to automatically force an update as PC's login.
Firstly, is this correct?
Secondly, I am unable to login to the console (Installed on Server 2003). I was never given the existing username and password, so did not have the login credentials.
Have not tried web access, as never used this system before and don't know how.
I ran resetpass.bat and tried to login with admin/admin localhost:8443 but got the error 'Failed to Connect to Server'
I ran repair from add/remove software, successfully. Tried to login, same error.
Noticed 'Symantec Endpoint Protection Manager' service is stopped. Turn on, but it quickly switches off again.
Tried a few things suggested in various threads with no success. Still unable to login, still unsure what username/password was, service still automatically shuts off.
Posting logs
scm-server-0
2013-09-06 13:08:18.235 SEVERE: ================== Server Environment ===================
2013-09-06 13:08:18.250 SEVERE: os.name = Windows 2003
2013-09-06 13:08:18.250 SEVERE: os.version = 5.2
2013-09-06 13:08:18.250 SEVERE: os.arch = x86
2013-09-06 13:08:18.250 SEVERE: java.version = 1.6.0_14
2013-09-06 13:08:18.250 SEVERE: java.vendor = Sun Microsystems Inc.
2013-09-06 13:08:18.250 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2013-09-06 13:08:18.250 SEVERE: java.vm.version = 14.0-b16
2013-09-06 13:08:18.250 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2013-09-06 13:08:18.250 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2013-09-06 13:08:18.250 SEVERE: java.user = null
2013-09-06 13:08:18.250 SEVERE: user.language = en
2013-09-06 13:08:18.250 SEVERE: user.country = AU
2013-09-06 13:08:18.250 SEVERE: scm.server.version = 11.0.6005.562
2013-09-06 13:08:18.297 INFO: Server startup
2013-09-06 13:08:18.375 INFO: Server side cache PERCETAGE_OF_TOTAL_MEMORY=0.3 PERCETAGE_OF_MEMORY_TO_REMOVE=0.2
2013-09-06 13:08:19.688 FINE: updProcessState: checking...
2013-09-06 13:08:19.688 FINE: updProcessState: The process status has been checked.
2013-09-06 13:08:19.688 FINE: updProcessState: checking...
2013-09-06 13:08:19.703 FINE: updProcessState: The process status has been checked.
2013-09-06 13:08:20.735 INFO: use transport url:http://localhost:8014/secars/secars.dll
2013-09-06 13:08:20.735 SEVERE: ================== StartClientTransport ===================
2013-09-06 13:08:21.219 FINE: Task scheduled
2013-09-06 13:08:21.219 SEVERE: Schedule is started!
2013-09-06 13:08:22.672 WARNING: Log property file does not exist.
2013-09-06 13:08:23.172 FINE: Test db connection successfully.
2013-09-06 13:08:24.250 INFO: Writing Proxy Password: command = "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\bin\sesmcontinst.exe" -luhttppassword
Am curious about the final line. Could this be related to a HTTP Proxy blocking access? I cant seem to locate this file "sesmcontinst.exe"
If it were to be proxy related, how might I remedy this?
How do I test web access?
Thanks for any help!