Symantec Endpoint Encryption 8.2.1 MP6 - Windows 7 Entreprise - HP 6930p Elitebook with on-board Ricoh Card Reader
The on-board installed smart card reader does not function in the SEE pre-enviroment. After inserting a smart card in and the card reader the SEE PE shows no response (no change to the token login screen and no not recognized token error). I know the software packages are good because they work on other models deployed the same way. I also know it's installed ok with good settings because it works if you plug in an external smart card reader. The 3rd party software to read the cards is working fine.
This was a feature previously working with GuardianEdge 9.5.3 SP5 encryption and it stopped working when I "upgraded" to the SEE 8.2.1.
Is there something I can try to get this to work with the on-borad RICOH card reader? If I plug in an external card reader it works just fine. Possibly something simple I may be missing on this?