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SNAC can not connect to SEPM

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I need a solution

1. SNAC 6100 can not connect to SEPM

2.When I type command 'show status' , It show me  "Policy Manager Connected     NO" After I type 'configure spm ip 192.168.10.123 http 8014 group GDENFORCE-1 key symantec' stop the service and start the service. but it still display the status is NO. 


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