Unable to clear "Unresolved Security Risks"

Hello,

One of my users had an "unresolved security risk" a few days ago. I tried to fix it remotely using the fix button on the Symantec.Cloud portal, but it failed.

So I manually deleted the infected file on the computer yesterday, but it still shows in the "Unresolved Security Risks" list on the web portal - "Fix pending".

How can I clear this list ?

Thanks,

JP