Quantcast
Channel: Symantec Connect - Products - Discussions
Viewing all articles
Browse latest Browse all 21603

PGP desktop 10.2 crash when enrolling

$
0
0
I need a solution

HI,

Lately I'm encounter with enrollment issue when trying to enroll user, even to create a first user at first setup.

The machine is lenovo's X230 laptops , OS:Win7.ENT X64, installed from image.

this is not the firs time I'm using this PGP ver 10.2.0 , with this machines and image, ( did it over 50 times!)

Now somthing was changed at the system (WU!?) and every machine I'm trying to enroll at first time the PGP desktop crashes.

The very sad thing is I found an work-around {by registry} but I don't find it any more :/ .

I tried to reinstall / upgrade ver to 10.2.1 MP5 but no change, also cleared some user profile XML's -didn't helped.

Error details :

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             PGPdesk.exe

  Application Version:                           10.2.0.1950

  Application Timestamp:                    4e77acdb

  Fault Module Name:                          StackHash_d3a3

  Fault Module Version:                        6.1.7601.18247

  Fault Module Timestamp:                 521ea8e7

  Exception Code:                                  c0000374

  Exception Offset:                                000ce753

  OS Version:                                          6.1.7601.2.1.0.256.4

  Locale ID:                                             1033

  Additional Information 1:                  d3a3

  Additional Information 2:                  d3a39cb65fd78183699a5c1c32c205ed

  Additional Information 3:                  3a09

  Additional Information 4:  3a096531fe33fb91d36364745b5ef4dd

Thanks,

Ofir

 


Viewing all articles
Browse latest Browse all 21603

Trending Articles