Hello Everyone,
I installed Symantec Mail Security for Microsoft Exchange on windows server 2008 R2, since the installation virus definisions are not able to update.
The serevr has Internet connection and I have verified, that I can open http://liveupdate.symantecliveupdate.com
Symantec Mail Security for Microsoft Exchange version is 6.5.5.255
On the server is also installed Symantec End Protection version 11.0.7000.975
Live update version is: 3.3.0.102
However SEP is upadting without any problem but SMSMS is not since it is installed.
I have read another post where it is recommended to edit
PREFERENCES\INTERNET_CONNECT_TIMEOUT=45
PREFERENCES\INTERNET_READ_DATA_TIMEOUT=45
To
PREFERENCES\INTERNET_CONNECT_TIMEOUT=600
PREFERENCES\INTERNET_READ_DATA_TIMEOUT=600
This timeout did not help.
Here is the output from Log.LiveUpdate it is quite long:
11.03.2014, 12:09:10 GMT -> LuComServer version: 3.3.0.102
11.03.2014, 12:09:10 GMT -> LiveUpdate Language: English
11.03.2014, 12:09:10 GMT -> LuComServer Sequence Number: 20110207
11.03.2014, 12:09:10 GMT -> OS: Windows 2008R2 Standard Edition, Service Pack: 1, Major: 6, Minor: 1, Build: 7601 (64-bit)
11.03.2014, 12:09:10 GMT -> System Language:[0x0419], User Language:[0x0409]
11.03.2014, 12:09:10 GMT -> IE 7 Support
11.03.2014, 12:09:10 GMT -> ComCtl32 version: 6.16
11.03.2014, 12:09:10 GMT -> IP Addresses: 172.25.1.84, ::1
11.03.2014, 12:09:10 GMT -> Loading C:\ProgramData\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
11.03.2014, 12:09:10 GMT -> Opened the product inventory at "C:\ProgramData\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
11.03.2014, 12:09:10 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
11.03.2014, 12:09:10 GMT -> LiveUpdate flag value for this run is 0
11.03.2014, 12:09:10 GMT -> **** Starting a Silent LiveUpdate Session ****
11.03.2014, 12:09:10 GMT -> *********************** Start of New LU Session ***********************
11.03.2014, 12:09:10 GMT -> The command line is -s
11.03.2014, 12:09:10 GMT -> EVENT - SESSION START EVENT - The LiveUpdate session is running in Silent Mode.
11.03.2014, 12:09:10 GMT -> Check for updates to: Product: LiveUpdate, Version: 3.3.0.102, Language: English. Mini-TRI file name: liveupdate_3.3.0.102_english_livetri.zip
11.03.2014, 12:09:10 GMT -> LiveUpdate will retrieve updates using the following location profile: HTTP-DEFAULT
11.03.2014, 12:09:10 GMT -> LiveUpdate is about to launch a new callback proxy process for product SESC Virus Definitions Win64 (x64) v11 with moniker {1CD85198-26C6-4bac-8C72-5D34B025DE35}.
11.03.2014, 12:09:10 GMT -> Starting Callback Proxy Worker thread.
11.03.2014, 12:09:10 GMT -> The callback proxy for moniker {1CD85198-26C6-4bac-8C72-5D34B025DE35} was successfully registered with LiveUpdate.
11.03.2014, 12:09:10 GMT -> LiveUpdate successfully launched a new callback proxy process for product SESC Virus Definitions Win64 (x64) v11.
11.03.2014, 12:09:10 GMT -> LiveUpdate is about to execute a PreSession callback for product SESC Virus Definitions Win64 (x64) v11.
11.03.2014, 12:09:13 GMT -> ProductRegCom/luProductReg(PID=11652/TID=16116): Successfully created an instance of an luProductReg object!
11.03.2014, 12:09:13 GMT -> ProductRegCom/luProductReg(PID=11652/TID=16116): Path for calling process executable is C:\Program Files (x86)\Symantec\LiveUpdate\LuCallbackProxy.exe.
11.03.2014, 12:09:16 GMT -> ProductRegCom/luProductReg(PID=11652/TID=16116): Setting property for Moniker = {DFB8BBDD-52DE-427e-9EB3-FB7665893221}, PropertyName = SEQ.HUBDEFS, Value = 101018021
11.03.2014, 12:09:16 GMT -> ProductRegCom/luProductReg(PID=11652/TID=16116): Setting property for Moniker = {DFB8BBDD-52DE-427e-9EB3-FB7665893221}, PropertyName = SEQ.CURDEFS, Value = 140310019
11.03.2014, 12:09:16 GMT -> ProductRegCom/luProductReg(PID=11652/TID=16116): Setting property for Moniker = {1CD85198-26C6-4bac-8C72-5D34B025DE35}, PropertyName = SEQ.CURDEFS, Value = 140310019
11.03.2014, 12:09:16 GMT -> ProductRegCom/luProductReg(PID=11652/TID=16116): Destroyed luProductReg object.
11.03.2014, 12:09:16 GMT -> The callback failed with a return code of 0x80004005
11.03.2014, 12:09:16 GMT -> The PreSession callback for product SESC Virus Definitions Win64 (x64) v11 completed with a result of 0x80004005
11.03.2014, 12:09:16 GMT -> LiveUpdate aborted product SESC Virus Definitions Win64 (x64) v11 for the following reason (error code 1845), This product was not updated due to a processing error.
11.03.2014, 12:09:16 GMT -> Successfully released callback {855BA5F4-6588-4F09-AE61-847E59D08CB0}
11.03.2014, 12:09:16 GMT -> LiveUpdate has called the last callback for product SESC Virus Definitions Win64 (x64) v11, so LiveUpdate is informing the callback proxy that it can exit.
11.03.2014, 12:09:16 GMT -> LiveUpdate is about to launch a new callback proxy process for product SMSMSE Virus Definitions WOW64 with moniker {F92F8A7B-F111-4db7-B145-6C41E7D6AE94}.
11.03.2014, 12:09:17 GMT -> The callback proxy executable for product {1CD85198-26C6-4bac-8C72-5D34B025DE35} is exiting with no errors
11.03.2014, 12:09:17 GMT -> The callback proxy for moniker {F92F8A7B-F111-4db7-B145-6C41E7D6AE94} was successfully registered with LiveUpdate.
11.03.2014, 12:09:17 GMT -> LiveUpdate successfully launched a new callback proxy process for product SMSMSE Virus Definitions WOW64.
11.03.2014, 12:09:17 GMT -> LiveUpdate is about to execute a PreSession callback for product SMSMSE Virus Definitions WOW64.
11.03.2014, 12:09:17 GMT -> The callback proxy finished executing the callback with a result code of 0x0
11.03.2014, 12:09:17 GMT -> The PreSession callback for product SMSMSE Virus Definitions WOW64 completed with a result of 0x0
11.03.2014, 12:09:17 GMT -> Progress Update: TRYING_HOST: HostName: "liveupdate.symantecliveupdate.com" URL: "http://liveupdate.symantecliveupdate.com" HostNumber: 0
11.03.2014, 12:09:17 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0 Downloading LiveUpdate catalog file
11.03.2014, 12:09:17 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_3.3.0.102_english_livetri.zip
11.03.2014, 12:09:17 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
11.03.2014, 12:09:17 GMT -> Progress Update: PRE_CONNECT: Proxy: "(not-available)" Agent: "Symantec LiveUpdate" AccessType: 0x0
11.03.2014, 12:09:17 GMT -> Progress Update: CONNECTED: Proxy: "(not-available)" Agent: "OGqxRglvVH/G4bW95aTyllSsa7c5vweUwAAAAA" AccessType: 0x0
11.03.2014, 12:09:17 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/liveupdate_3.3.0.102_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
11.03.2014, 12:09:17 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
11.03.2014, 12:09:17 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/liveupdate_3.3.0.102_english_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\liveupdate_3.3.0.102_english_livetri.zip" HR: 0x802A0026
11.03.2014, 12:09:17 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
11.03.2014, 12:09:17 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0 , Num Successful: 0
11.03.2014, 12:09:17 GMT -> LiveUpdate will check for Mini-TRI file support on the server since the first Mini-TRI file was not available (liveupdate_3.3.0.102_english_livetri.zip).
11.03.2014, 12:09:17 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
11.03.2014, 12:09:17 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
11.03.2014, 12:09:17 GMT -> HttpSendRequest (status 304): Request succeeded - File up to date so download is not required
11.03.2014, 12:09:17 GMT -> Progress Update: DOWNLOAD_FILE_NOT_MODIFIED: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\minitri.flg"
11.03.2014, 12:09:17 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\minitri.flg" HR: 0x0
11.03.2014, 12:09:17 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0 , Num Successful: 1
11.03.2014, 12:09:17 GMT -> Progress Update: HOST_SELECTED: Host IP: "23.3.91.4" URL: "http://liveupdate.symantecliveupdate.com" HostNumber: 0
11.03.2014, 12:09:17 GMT -> At least one product in coupled group {EBFFA65F-36DD-4053-8F49-5ADBC646DF88} was aborted for the following reason => This product was not updated due to a processing error. error code 1845. LiveUpdate will abort updates for all products that are part of this group
11.03.2014, 12:09:17 GMT -> Aborting product SESC Virus Definitions Win64 (x64) v11 from coupled group {EBFFA65F-36DD-4053-8F49-5ADBC646DF88}.
11.03.2014, 12:09:17 GMT -> Attempting to load SymCrypt...
11.03.2014, 12:09:17 GMT -> SymCrypt.dll does not exist.
11.03.2014, 12:09:17 GMT -> EVENT - SERVER SELECTION SUCCESSFUL EVENT - LiveUpdate connected to server liveupdate.symantecliveupdate.com at path via a HTTP connection. The server connection connected with a return code of 200, Successfully download TRI file
11.03.2014, 12:09:17 GMT -> LiveUpdate is connected to a server with Mini-TRI file support. LiveUpdate will download and process the remaining Mini-TRI files.
11.03.2014, 12:09:17 GMT -> Check for updates to: Product: Automatic LiveUpdate, Version: 3.3.0.102, Language: English. Mini-TRI file name: automatic$20liveupdate_3.3.0.102_english_livetri.zip
11.03.2014, 12:09:17 GMT -> Check for updates to: Product: Symevent64x86 Installer, Version: 12.8, Language: SymAllLanguages. Mini-TRI file name: symevent64x86$20installer_12.8_symalllanguages_livetri.zip
11.03.2014, 12:09:17 GMT -> Check for updates to: Product: MS Light, Version: 5.0, Language: SymAllLanguages. Mini-TRI file name: ms$20light_5.0_symalllanguages_livetri.zip
11.03.2014, 12:09:17 GMT -> Check for updates to: Product: SMSMSE Virus Definitions WOW64, Version: 5.0, Language: SymAllLanguages. Mini-TRI file name: smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip
11.03.2014, 12:09:17 GMT -> Check for updates to: Product: Symantec Mail Security For Microsoft Exchange, Version: 1.0, Language: English. Mini-TRI file name: symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip
11.03.2014, 12:09:17 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"
11.03.2014, 12:09:17 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 5 Downloading Mini-TRI files
11.03.2014, 12:09:17 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
11.03.2014, 12:09:17 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/automatic$20liveupdate_3.3.0.102_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
11.03.2014, 12:09:18 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/automatic$20liveupdate_3.3.0.102_english_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\automatic$20liveupdate_3.3.0.102_english_livetri.zip" HR: 0x802A0026
11.03.2014, 12:09:18 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0 , Num Successful: 0
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/symevent64x86$20installer_12.8_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
11.03.2014, 12:09:18 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/symevent64x86$20installer_12.8_symalllanguages_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\symevent64x86$20installer_12.8_symalllanguages_livetri.zip" HR: 0x802A0026
11.03.2014, 12:09:18 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0 , Num Successful: 0
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/ms$20light_5.0_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
11.03.2014, 12:09:18 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/ms$20light_5.0_symalllanguages_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\ms$20light_5.0_symalllanguages_livetri.zip" HR: 0x802A0026
11.03.2014, 12:09:18 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0 , Num Successful: 0
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
11.03.2014, 12:09:18 GMT -> HttpSendRequest (status 304): Request succeeded - File up to date so download is not required
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_FILE_NOT_MODIFIED: URL: "http://liveupdate.symantecliveupdate.com/smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip"
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "http://liveupdate.symantecliveupdate.com/smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip" HR: 0x0
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0 , Num Successful: 1
11.03.2014, 12:09:18 GMT -> LiveUpdate copied the Mini-TRI file from C:\ProgramData\Symantec\LiveUpdate\Downloads\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip to C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri532\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip
11.03.2014, 12:09:18 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri532\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri532"
11.03.2014, 12:09:18 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.grd"
11.03.2014, 12:09:18 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.sig"
11.03.2014, 12:09:18 GMT -> Progress Update: SECURITY_SIGNATURE_MATCHED: GuardFile: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri532\liveupdt.grd"
11.03.2014, 12:09:18 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri532\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri532", HR: 0x0
11.03.2014, 12:09:18 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri532\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri532"
11.03.2014, 12:09:18 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.tri"
11.03.2014, 12:09:18 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri532\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri532", HR: 0x0
11.03.2014, 12:09:18 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri532\liveupdt.tri"
11.03.2014, 12:09:18 GMT -> Available Update for Product: SMSMSE Virus Definitions WOW64, Version: 5.0, Language: SymAllLanguages, ItemSeqName: VirusDef. Current Sequence Number: 0, New Sequence Number 2014031007, Update filename 1394472720jtun_ennlu2.x86
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
11.03.2014, 12:09:18 GMT -> HttpSendRequest (status 304): Request succeeded - File up to date so download is not required
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_FILE_NOT_MODIFIED: URL: "http://liveupdate.symantecliveupdate.com/symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip"
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: " /symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip" HR: 0x0
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0 , Num Successful: 1
11.03.2014, 12:09:18 GMT -> LiveUpdate copied the Mini-TRI file from C:\ProgramData\Symantec\LiveUpdate\Downloads\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip to C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri533\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip
11.03.2014, 12:09:18 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri533\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri533"
11.03.2014, 12:09:18 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.grd"
11.03.2014, 12:09:18 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.sig"
11.03.2014, 12:09:18 GMT -> Progress Update: SECURITY_SIGNATURE_MATCHED: GuardFile: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri533\liveupdt.grd"
11.03.2014, 12:09:18 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri533\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri533", HR: 0x0
11.03.2014, 12:09:18 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri533\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri533"
11.03.2014, 12:09:18 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.tri"
11.03.2014, 12:09:18 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri533\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri533", HR: 0x0
11.03.2014, 12:09:18 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri533\liveupdt.tri"
11.03.2014, 12:09:18 GMT -> Available Update for Product: Symantec Mail Security For Microsoft Exchange, Version: 1.0, Language: English, ItemSeqName: Version. Current Sequence Number: 0, New Sequence Number 20130930, Update filename 1380540092jtun_versionsupport.zip
11.03.2014, 12:09:18 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "2"
11.03.2014, 12:09:18 GMT -> ********* Finished Finding Available Updates *********
11.03.2014, 12:09:18 GMT -> Progress Update: PATCH_DOWNLOADING_START: Number of patches: 2
11.03.2014, 12:09:18 GMT -> GetUpdates: SMSMSE Virus Definitions WOW64, 5.0, SymAllLanguages ==> 1394472720jtun_ennlu2.x86
11.03.2014, 12:09:18 GMT -> GetUpdates: Symantec Mail Security For Microsoft Exchange, 1.0, English ==> 1380540092jtun_versionsupport.zip
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 2, Estimated total size: 352233474
11.03.2014, 12:09:18 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "1394472720jtun_ennlu2.x86", Estimated Size: 352211303, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
11.03.2014, 12:09:18 GMT -> HttpSendRequest (status 200): Request succeeded
11.03.2014, 12:25:00 GMT -> Download complete: Original estimated file size: 352211303; Actual bytes downloaded: 352211303
11.03.2014, 12:25:00 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "1394472720jtun_ennlu2.x86", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\1394472720jtun_ennlu2.x86" HR: 0x0
11.03.2014, 12:25:00 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "1380540092jtun_versionsupport.zip", Estimated Size: 22171, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
11.03.2014, 12:25:06 GMT -> CSendHTTPRequest::SendRequest - Unable to connect to the server.
11.03.2014, 12:25:06 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "1380540092jtun_versionsupport.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\1380540092jtun_versionsupport.zip" HR: 0x802A0045
11.03.2014, 12:25:06 GMT -> HR 0x802A0045 DECODE: E_UNABLE_TO_REACH_SERVER
11.03.2014, 12:25:06 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x802A0045, Num Successful: 1
11.03.2014, 12:25:06 GMT -> HR 0x802A0045 DECODE: E_UNABLE_TO_REACH_SERVER
11.03.2014, 12:25:06 GMT -> Product = SESC Virus Definitions Win64 (x64) v11, Version = MicroDefsB.CurDefs, and Language = SymAllLanguages was aborted from this LiveUpdate session.
11.03.2014, 12:25:06 GMT -> Reason for product being aborted => This product was not updated due to a processing error.
11.03.2014, 12:25:06 GMT -> EVENT - PRODUCT UPDATE FAILED EVENT - Update available for Antivirus and antispyware definitions - MicroDefsB.CurDefs - SymAllLanguages. Update for takes product from update 0 to . Server name - , Update file - , Signer - , package install code 0. The Update executed with a result code of 1845, => This update was aborted during LiveUpdate Pre-session processing. This error is most likely due to an expired content subscription.
11.03.2014, 12:25:11 GMT -> CSendHTTPRequest::SendRequest - Unable to connect to the server.
11.03.2014, 12:25:11 GMT -> EVENT - SESSION END FAILED EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 2 updates available, of which 0 were installed and 2 failed to install. The LiveUpdate session exited with a return code of 1835, The LiveUpdate server failed to respond in a reasonable amount of time.
11.03.2014, 12:25:11 GMT -> LiveUpdate is about to execute a PostSession callback for product SMSMSE Virus Definitions WOW64.
11.03.2014, 12:25:11 GMT -> ProductRegCom/luProductReg(PID=5032/TID=2412): Successfully created an instance of an luProductReg object!
11.03.2014, 12:25:11 GMT -> ProductRegCom/luProductReg(PID=5032/TID=2412): Path for calling process executable is C:\Program Files (x86)\Symantec\LiveUpdate\LuCallbackProxy.exe.
11.03.2014, 12:25:11 GMT -> ProductRegCom/luProductReg(PID=5032/TID=2412): Destroyed luProductReg object.
11.03.2014, 12:25:11 GMT -> The callback proxy finished executing the callback with a result code of 0x0
11.03.2014, 12:25:11 GMT -> The PostSession callback for product SMSMSE Virus Definitions WOW64 completed with a result of 0x0
11.03.2014, 12:25:11 GMT -> Successfully released callback {0D7E9ED3-A063-4BB1-B3E6-E826F5D68306}
11.03.2014, 12:25:11 GMT -> LiveUpdate has called the last callback for product SMSMSE Virus Definitions WOW64, so LiveUpdate is informing the callback proxy that it can exit.
11.03.2014, 12:25:11 GMT -> The callback proxy executable for product {F92F8A7B-F111-4db7-B145-6C41E7D6AE94} is exiting with no errors
11.03.2014, 12:25:11 GMT -> In the final ClearCache call, clear the exclusion list
11.03.2014, 12:25:11 GMT -> Successfully deleted the file C:\ProgramData\Symantec\LiveUpdate\Downloads\1394472720jtun_ennlu2.x86 from the cache.
11.03.2014, 12:25:11 GMT -> *********************** End of LU Session ***********************
Any help is appreciated.
Thank you.