DLP Endpoint agent 12.0 issue

Hi,

We have manually installed dlp 12.0 agents on some endpoints using script of msiexec with password key.One of the endpoint machine was showing as disconnected from last few days.The error on console was "Agent lost connection".

I tried to troubleshoot the issue.On the endpoint machine the services edpa and wdp were present but were not running.I tried manually starting the services but unable to start them.I also ran the uninstallation script for the agent removal but that was showing error and finishing abruptly.I also ran the clean_agent utility given by symantec support but still no success.

Please help me resolve this issue.The machine was running on windows XP.