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Endpoint Policy not matching

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I need a solution

At one time endpoint manager was installed on an old server and was later freshly installed to a new one. Some older clients were orphaned and left behind. When I attempt to correct the connection settings by exporting the communication xml file and importing it to the client, it corrects the server settings but the policy serial is not changing, ergo liveupdate is greyed out. How do I fix this?

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