Hi,
I'm having problems with PGP Desktop 10.2.1 (4940). I have a scheduled backup that runs every hour to sync my files off the PC. Sometimes (once or twice a day at worst) this process causes the PC to crash. Looking at the event viewer, the problem is caused by PGPsdk.dll failing (see event log below). I've searched around, and found a reference to bug 2898169 in article TECH199929, but it doesn't ever seem to have been resolved. I've tried the workaround suggested in related articles (to disable SSO with PGP_INSTALL_SSO = 0), but the suggested registry change doesn't have any effect (maybe the article is old?).
Are there any other suggestions for things I can try? Without a solution I think I'll be asking my IT services to uninstall the PGP Desktop (which they won't like!)
Thanks, Steve.
PC runs Win7 SP1.
Event log:
Faulting application name: lsass.exe, version: 6.1.7601.18270, time stamp: 0x5242365b
Faulting module name: PGPsdk.dll, version: 4.2.1.4940, time stamp: 0x503d1dd9
Exception code: 0xc0000409
Fault offset: 0x00000000000e9102
Faulting process id: 0x334
Faulting application start time: 0x01cf339b334aaa52
Faulting application path: C:\Windows\system32\lsass.exe
Faulting module path: C:\Windows\system32\PGPsdk.dll
Report Id: 6b253a50-9f9e-11e3-bbea-f01faf603510
Which causes a 60 second forced shutdown:
A critical system process, C:\Windows\system32\lsass.exe, failed with status code 255. The machine must now be restarted.