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Definition file not updating

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I need a solution

Hello!

We are facing following issue:

We are running a SEPM with 12.1.4023.4080 on a Windows 2008 R2 Server.
The clients have installed Windows 7 and Symantec Endpoint Protection 12.1.4013.4013.
Some clients doesn't get the current virus definition. If we choose the clients, rightclick on it and use "run command on computers > update content", the definition file seems to be deployed correctly - "Monitor > Command Status" all seems correct.

The client just stays with his old definition files.
I checked the available free space on the client, and there is enough space free.

What we can check here or do to solve this issue?

Thanks a lot.


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