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DLP endpoint server not able to pull logs from system with DLP endpoint agent in different domain.

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I need a solution

I have a windows server 2008 R2 on which DLP endpoint is installed and it is in different domain than the Endpoint server.(Endpoint server and Enforce server are in same LAN)

Port 8000 is open on Endpoint server  and I am able to portping from windows server but still I am unable to receive any logs and also the netstat cmd (netstat -ano | findstr "8000") do not produce any output on windows server.

I can see the logs from other servers with same hardware and configuration in same LAN.

Wanted to ask some questions for troubleshooting :

1. Can Endpoint server forcefully pull logs from that windows server?

2. Can we manually pull the logs from windows server?

3. Does Endpoint agent capable to work in cross domain(between 2 different domains)?

 

Little help is appreciated.

Thanks in advance.


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