I need a solution
We have an issue with an old laptop that is on our PGP Universial setup. The user has managed to lock the disk. When we went onto the Universial Server the laptop is no longer there (as the laptop was old and no one was aware it was still in use, it was removed) so we can't generate a Whole Disk Recovery Token.
I assume there is no way around this, otherwise it would make the encryption pointless?