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Symantec Encryption Desktop Not Resuming Decryption After Reboot

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I need a solution

I had to reboot my system and install updates while the decryption process was going on for a whole disk encryption.  I hit "pause" on the decryption before I shut down, and now when the system comes back up, and I try and resume the decryption process, the process doesn't resume, it sits there saying that "decryption has been paused", and I can't seem to find a solutoin for it.

This article [1] seemed to suggest a command line solution to resume decryption, but it doesn't help either.

 

How can I resolve this?  I don't have the time to do a reimaging of this system.

 

[1] http://www.symantec.com/business/support/index?page=content&id=TECH175378


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