Hello,
i am new to the forums and I have an issue that maybe someone could help me with. I have a Lenovo Laptop model L412 specs:
i5-520M(2.4GHz),2GB RAM ,160GB 7200rpm HD, Intel HD Graphics DVD, Intel 802.11agn wireless WWAN option, 1Gb Ethernet, UltraNav Secure Chip 6c Li-Ion, Win7 Pro 32
Unit had PGP desktop 10.2.1 installed and the Keyboard stop responding. the Bios and chipset software have been updated. and i have also visited the KB to find a solution ,Still the Keyboard will not respond in the to allow the pass-phase to be entered. It did allow us to get to the the boot selection screen but it will not let you into the BIOS as well. We were able to get in once decrypted the drive installed the latest version of PGP (10.3.2) and encrypted the drive and the same issue has reoccurred. Does anyone have any insight on what might cause this? Any information would be greatly appreciated.