I have an encrypted Dell XPS laptop with an SSD that will not boot into the OS. I've tried decrypting it using a PGP recovery disc (tried 2 different discs, 1 that we have been using for other machines successfully and 1 just burned last week from the Symantec website) and a PGPWDE command line USB drive.
I can boot to the USB drive to run the decryption command but it does not actually progress in the decryption. After running command "pgpwde --decrypt --disk 0 --passphrase ___________" it tells me the request to decrypt was successful. However when checking the status, it consistently will then say "Disk 0 not found" until after the laptop is rebooted. I've checked the status before attempting to decrypt and confirmed the disk is still fully encrypted.
With the CD recovery disks, it gives an error that "disk data are corrupted."
The OS boots to a black screen with a mouse cursor in every mode available (Normal, Safe, LKGC, low res, etc) so decrypting within the OS is not an option. We cannot remove the drive and try to sled it to another machine.
Are there any other options that I can run via the USB command line tool to try to decrypt this? That seems to be the only boot method with any potential that I can use for this machine. The version of PGP that is installed is 10.1.2. The OS is Windows 7 Professional x64.