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Encrypted Partition need to be formatted in Windows and not recognized by PGP Desktop

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I need a solution

Here is an issue I met today.

Environment:

  • Windows XP 32bits
  • PGP Desktop 10.3.0
  • One HDD in the system
  • 4 partitions, C(boot), D(encrypted), E,F

I encrypted partition D weeks ago, and it worked well until this morning. 

The computer boots without Bootguard showing (or flashly skipped). The partition D can't be accessed and it is prompted like "This partition need to be formatted.". I can't find partition D in PGP Disk window, and only C,E,F is listed. But in Windows Disk Management, the partition D is shown no filesystem and working fine.

PS: I have the passpharse.

The following text is the output of several pgpwde commands 

C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --enum
Total number of installed fixed/removable storage
device (excluding floppy and CDROM): 2
Unmanaged disks:
  Disk 0 has 3 online volumes:
    volume C:\ is on partition 1 with offset 63
    volume E:\ is on partition 3 with offset 377495433
    volume F:\ is on partition 4 with offset 692064198
  Disk 1 has 1 online volumes:
    volume H:\ Elements is on partition 1 with offset 2048
Request sent to Enumerate disks was successful

C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --info --disk 0
Disk information for disk 0.
  Model Number: ST3500312CS
  Total number of sectors on disk: 976768065
Request sent to Display disk information was successful

C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --status --disk 0
Disk 0 is instrumented by bootguard.
  No valid session key is configured yet.
  Authentication needed to decode disk session key.
Request sent to Disk status was successful

C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --list-users --disk 0
No users found!
Request sent to List users on disk was successful

C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --stop --disk 0 -p ******
Operation stop encrypt or decrypt failed:
Error code -11973: resources unavailable

C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --decrypt --disk 0 --partiti
on 2 -p ******

Operation start decrypt disk failed:
Error code -11973: resources unavailable

There is some important files in partition D. ReInstallation PGP Desktop and re-instrument has been tried.

But I havn't try data recovery softwares. I don't think they will work for encrypted partition.

Is any possibility I can get my files back? Any suggestion will be appreciated.

 


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