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Accounts disabled on SEMS?

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I need a solution

Hello, wondered if someone would be able to offer some advice on an issue I discovered yesterday.  We use Web Email Protection Gateway and we had two shared mailboxes that are enabled to send via this method.  However we discovered that there emails have been going out in the clear for almost a week as the accounts on the server had been excluded from the group to enable this method.

The accounts are now enabled again and able to send emails using the Web Email Protection Gateway.  I'd like to know the reason why this could have become disabled.  Would there be any criteria I could use to try and find out why in the reporting logs?

And also, have anyone else come across this problem before with accounts potentially disabling themselves?  I know it sounds odd, but a pretty serious issue and need to understand why so it doesn't happen again in future.

We use LDAP synchronisation and the server version is 10.3.3 MP1.

Any help or advice greatly appreciated 

Thanks

Paul


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