this Error appear when i try to open Symantec Endpoint Manager
I do restart the server then the problem is solver and i connect to SEPM
but it is show after a few days
when i restart the service this Message Error is appear
falid to connect to the server
make sure that the server is running and your session has not timed out
when i check the Event Viewer i found the value -1 for java
this is scm-server-0
2014-08-27 15:46:46.758 THREAD 12 SEVERE: ================== Server Environment ===================
2014-08-27 15:46:46.760 THREAD 12 SEVERE: os.name = Windows Server 2008 R2
2014-08-27 15:46:46.761 THREAD 12 SEVERE: os.version = 6.1
2014-08-27 15:46:46.762 THREAD 12 SEVERE: os.arch = x64
2014-08-27 15:46:46.763 THREAD 12 SEVERE: java.version = 1.7.0_09
2014-08-27 15:46:46.764 THREAD 12 SEVERE: java.vendor = Oracle Corporation
2014-08-27 15:46:46.766 THREAD 12 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2014-08-27 15:46:46.766 THREAD 12 SEVERE: java.vm.version = 23.5-b02
2014-08-27 15:46:46.783 THREAD 12 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
2014-08-27 15:46:46.784 THREAD 12 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2014-08-27 15:46:46.785 THREAD 12 SEVERE: java.user = null
2014-08-27 15:46:46.786 THREAD 12 SEVERE: user.language = en
2014-08-27 15:46:46.787 THREAD 12 SEVERE: user.country = US
2014-08-27 15:46:46.788 THREAD 12 SEVERE: scm.server.version = 12.1.2015.2015
2014-08-27 15:47:55.917 THREAD 12 SEVERE:
org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory ([Sybase][JDBC Driver][SQL Anywhere]Database server not found)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1549)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1388)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnection(DatabaseUtilities.java:398)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:285)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:270)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:260)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDBConnection(DatabaseUtilities.java:2490)
at com.sygate.scm.server.db.util.DatabaseUtilities.testConnection(DatabaseUtilities.java:2447)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:131)
at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1266)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1185)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1080)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5015)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5302)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:895)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:871)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:615)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:649)
at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1585)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
at java.lang.Thread.run(Thread.java:722)
Caused by: java.sql.SQLException: [Sybase][JDBC Driver][SQL Anywhere]Database server not found
at sybase.jdbc4.sqlanywhere.IDriver.makeODBCConnection(Native Method)
at sybase.jdbc4.sqlanywhere.IDriver.connect(IDriver.java:772)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:1556)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1545)
... 26 more
2014-08-27 15:47:55.953 THREAD 12 SEVERE: in: com.sygate.scm.server.servlet.StartupServlet
com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:132)
at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1266)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1185)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1080)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5015)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5302)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:895)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:871)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:615)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:649)
at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1585)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
at java.lang.Thread.run(Thread.java:722)
2014-08-27 15:47:56.026 THREAD 12 SEVERE: DomainId: null
SiteId: null
ServerId: D5BF4DA8C0A80113017100FC94CB7F11
SystemEventId: 1281
EventDesc: Unexpected server error.
MessageId: 1
ErrorCode: 268500992
com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:132)
at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1266)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1185)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1080)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5015)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5302)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:895)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:871)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:615)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:649)
at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1585)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
at java.lang.Thread.run(Thread.java:722)
com.sygate.scm.server.util.ServerException: Unexpected server error.
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:385)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:354)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:350)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:280)
at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1266)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1185)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1080)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5015)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5302)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:895)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:871)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:615)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:649)
at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1585)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
at java.lang.Thread.run(Thread.java:722)
Caused by: com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:132)
... 17 more
2014-08-27 15:48:01.118 THREAD 12 SEVERE: SEM: Connect to database failed
java.sql.SQLException: SEM: Connect to database failed
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:341)
at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:58)
at java.util.logging.Logger.log(Logger.java:522)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:387)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:354)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:350)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:280)
at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1266)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1185)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1080)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5015)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5302)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:895)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:871)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:615)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:649)
at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1585)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
at java.lang.Thread.run(Thread.java:722)
Caused by: java.lang.NullPointerException
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:289)
... 23 more
pls help me