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[DLP 12.5] Incidents delay. Takes longer to show on Incidents reports.

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I need a solution

Hello everyone!

I'm testing new version of DLP, 12.5, and have found some strange stuff I haven't found in earlier versions:

I set up a Endpoint Server and a client. Just test some random policies and I found out that the Enforce takes longer to receive the policy on Incidents page.

See the traffic and the Endpoint Server count a number of incidents

2014-09-07 18_43_42-Symantec Data Loss Prevention.png

Which differs from the count when I have a look at the Server Overview:

2014-09-07 18_45_23-Symantec Data Loss Prevention.png

And it actually takes some time to update the incidents count and to show it on the Incident Reports. 

When look at the incident finally receive, I see there's a difference in timing between Occured on and Reported on status. And sometimes, timing in between can be up to 9 to 30 minutes.

2014-09-07 18_56_29-Symantec Data Loss Prevention.png

Has anybody had this problem before? I'm finding it on this new version and wonder if it's a bug?

Thanks in advance.


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