We have multiple "Domains" in our SEP environment. There used to be 2 separate Microsoft AD Domains which the SEP domains were tied to. Now the two Microsoft AD domains have been combined. The problem is that the SEP clients from the now absent Microsoft AD domain are still communicating with the old SEP "Domain" that they used to be tied to. So our problem is that we need to point the old clients to the other SEP "Domain" which sounds simple.
What we have tried so far:
We ran the cleanwipe utility on a computer and reinstalled the client from an exported package from the desired domain.
We ran the sylink replacement tool to replace the sylink.xml file with one form the desired SEP "Domain".
We stopped the agent using the smc-stop command and replaced the sylink.xml file on the client.
What we see is that the sep clients are still reporting into the old SEP "Domain". Even after verifying that the domainID in the sylink.xml file is correct. It still shows online in the old SEP "Domain". If we install the same install package on a new PC it does report to the correct domain.
Can anyone shed some light on what is happening and how to fix it? Any help is appreciated.