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Help - The Symantec Protection Center database has gone down

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I need a solution

Hi,

SEP small business edition V 12.0

Received this email yesterday.

I checked scm-server-0.log which was full of errors, here is a snippet:

Everything seems ok in Symantec protection center, the clients get updates ok. Not sure why this is happening.

 

2013-02-19 12:40:32.705 SEVERE: Unexpected server error.
com.sygate.scm.server.metadata.MetadataException:
 at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:705)
 at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:676)
 at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:167)
 at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1173)
 at com.sygate.scm.server.task.SyncLuConfigTask.syncLuConfig(SyncLuConfigTask.java:55)
 at com.sygate.scm.server.task.SyncLuConfigTask.run(SyncLuConfigTask.java:33)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
 at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
 at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
 at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
 at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
 at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:37)
 at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:290)
 at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:771)
 at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:95)
 at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:540)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:215)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:206)
 at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:703)
 ... 7 more
com.sygate.scm.server.util.ServerException: Unexpected server error.
 at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1175)
 at com.sygate.scm.server.task.SyncLuConfigTask.syncLuConfig(SyncLuConfigTask.java:55)
 at com.sygate.scm.server.task.SyncLuConfigTask.run(SyncLuConfigTask.java:33)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
Caused by: com.sygate.scm.server.metadata.MetadataException:
 at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:705)
 at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:676)
 at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:167)
 at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1173)
 ... 4 more
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
 at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
 at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
 at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
 at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
 at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:37)
 at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:290)
 at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:771)
 at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:95)
 at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:540)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:215)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:206)
 at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:703)
 ... 7 more
2013-02-19 12:40:33.719 SEVERE: Unknown Exception
java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
 at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
 at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
 at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
 at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
 at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:37)
 at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:290)
 at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:771)
 at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:95)
 at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:540)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:215)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:206)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getLatestUSN(DatabaseUtilities.java:485)
 at com.sygate.scm.server.task.IISCacheTask.run(IISCacheTask.java:122)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2013-02-19 12:40:33.719 SEVERE: Unknown Exception in: com.sygate.scm.server.task.IISCacheTask
java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
 at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
 at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
 at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
 at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
 at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:37)
 at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:290)
 at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:771)
 at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:95)
 at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:540)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:215)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:206)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getLatestUSN(DatabaseUtilities.java:485)
 at com.sygate.scm.server.task.IISCacheTask.run(IISCacheTask.java:122)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)

 

 


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