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Unclear "At risk" messages

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I need a solution

Hi!

Endpoint Protection Small Biz Edition 2013 gives me unclear information. One client software shows red light "At risk" (and has done that for quite a long time already) but doesn't tell me what is wrong. At the same time, the web portal shows that the client is online and everything is fine. Web portal has never shown me anything but green light no matter what's happening on the clients. I have contacted Symantec but there was nothing they could do about it. Client computers run Windows 7 Professional (64-bit). Re-installation has been tried for zillion times but nothing has really helped... :)

Please ask further information if needed. And thanks for your help :)


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