I'm desperately trying to

I'm desperately trying to resolve issues on Symantec's Control Compliance Suite v9 before upgrading to v11 but there are so many broken links to the manuals on Symantec's web page ( http://www.symantec.com/business/support/index?pag... ) and customer support is palming me off to a another division of Technical Support ..... It's frustrating that I am having to exert all my energies to mitigating these obstacles when Support should be able to provide me the correct solution; a one stop shop would be ideal.  I requested the information only to be provided with some documentation that is irrelevant.

Could somebody with some authority assist me ......

thanks

Pete