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No Password input box after installing Symantec Encryption Desktop 10.3MP1

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I need a solution

Hi as above, i am having problems after installing SED 10.3 on a windows 7 laptop in that after a reboot we get to the windows 7 ctrl alt delete screen then after pressing this there is only the cancel and shutdown buttons visible. (See Screen Shots below) i have followed all the steps in this post which appears to be the same issue but nothing has fixed it:

https://www-secure.symantec.com/connect/forums/stuck-logon-windows-7-after-upgrading-1020mp1

I have also tried the following:

  • Logged into safe mode (THIS WORKS)
  • Replacing authui.dll (Windows 7 login screen dll)
  • disabling all services through safemode then trying to boot again

Also removing the software fixes the problem with the exception that the software isn't installed

Hopefully someone else has had this issue and knows whats going on

Many Thanks


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