SCSP policy is not applying to agent

Symantec crtical system protection agent is not getting policy , below is the exact error

SOURCE

Host Name:        abm-flfh7rr865e
User Name:        Administrator
Agent Version:        5.2.9.568
OS Version:        Server 2003 Service Pack 2

DETAILS

Message:        Policy Translation Failed: In int_safepriv_ps; <map pset=&quot1;int_fullpriv_ps&quot1; info=&quot1;SISIPS Agent Config Tool full priv for specific users&quot1;>: Unable to lookup id: shoaib
Service:        UpdateThread
Disposition:        F
Operation:        Translation
Message ID:        10133