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After hard shut down and logging into PGP, only get windows recovery

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I need a solution

As the title states, I've had 3+ users do a hard shut down, then reboot, enter their credentials at the PGP pre-boot screen.. Then no matter which option I try for booting windows (Last known good/safe mode/boot normally) I eventually get to Windows System Recovery options. Windows attempts repairs but cannot and I end up having to re-image the machine. Any ideas?


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