Hi all. I've been with SEPC since the beginning, and regular SEP back to version 11, then the client security back to version 9.
SEPC has a way to go and has some poor design flaws that they seem to not want to address yet, but they're working hard on it and contiuously as evidenced by the status alerts I get on maintenance, upgrades, etc. So that's great.
What's not great, is their insistent need to brand everything under the hood as Norton. Part of the reason I am able to convince my small business customers to go with SEPC instead of buying cheaper Norton subscriptions, besides the technical stuff, is that it carries a bit more clout a a business product. And indeed it does, but this only gets apparent by having a technical discussion. That's fine, but often I have to make excuses for Symantec when the customer asks me why there's so much Norton stuff popping up.
Like, today, even now as I write this, I'm deploying a bunch of SEPC clients to a new customer, and what does it do after installing? Gives this great big welcome across thanking the user for installing NORTON. It even prompts to givec a tour of the Norton product! Seriously Symantec, you guys really need to prioritize and focus your branding efforts at the SMB level, it's not well done. Sure, some people (not many, despite what you might think) recognize the Norton label on websites as a good thing, but 99% of SMB and consumers recognize the name Norton as the consumer antivirus product many of them have grown to dislike over the years, primarily due to past issues with things like system performance. So it's a real nuistance to make excuses for Symantec's poor granding decisions by saying that they've layered on a management framework to the Norton technology, don't worry, it's not Norton antivirus.
Words always make the situation sound harsh - I'm half-smiling here, but not also half shaking my head and a multi-billion leader in the security space not being able to properly differentiate their product branding. Trust me, it does not do you any favors citing Norton as the backend of your SEPC platform.
