Login to Endpoint and software stalls

Trying to log into Endpoint v12.1 on my SBS 2003 and once I enter my login & pw, I get the "logging into server" box with the blue squares about 1/4 across the bar and it just sits there.  I know it takes a bit to login but usually the blue squares continue to migrate across the screen until the login is completed and the console comes up.  I was in just a few weeks ago with no problems.

I thought maybe it was a bad pw so asked it to email me so I could get it or reset and I never received the email.

Thoughts?

Thanks!
Marsha