We use external technical support but they've not been able to accomplish the task of installing the latest slf file from Symantec.
We've been running without protection for 8 weeks!
I looked at the process and downloaded what I think are the necessary files
Symantec_Endpoint_Protection_12.1.4a_Part1_Installation_EN.exe
Symantec_Endpoint_Protection_12.1.4_Part2_Tools_EN.exe
I have the zip file from Symantec and that's it!
I don't want to initiate a process that messes up the server
We have an Active Directory Machine and a File Server - both are protected by ver 12.1.1000.157 RU1 - both in the same Domain
What I don't understand (because I've done nothing other than download these files) is that Live Update still appears to work.
At least it downloads files and then reports the correct (ie today's date)
I tried calling Symantec but I am afraid that was hopeless so I thought I'd ask the forum.
So what I'd be very grateful to have is an idiot's primer on the steps to take!
On the AD machine Symantec is installed on c:\program files\symantec with a sub-directory "Symantec Endpoint Protection Manager"
On the File server Symantec is also installed on the root drive but there is no sub-directory
Thanks
J