After installing Symantec PGP I encrypted both my internal and external hard drives using the same key. When I start Windows and enter the key, Windows started and I had no problem accessing either my internal or external drive. However, after upgrading Symantec PGP to a release 10.3.0 I noticed that once Windows was initialized it prompted me for the key for my external hard drive. I typed in the same key I did at startup, and I immediately had access.
I just changed my Windows password, and now my PGP password for my internal disk has changed, however my password/passphase for my external disk remaind my old password. In addition I can't even change the passphrase since it tells me I must change it through Windows, which I did already and it didn't take.
So two questions: (1) How do I avoid needing to type in the password a second time for the external hard drive and (2) how do I get the passwords back in sync?