Symantec Encryption Management Server, Adding a user

Hello Community,

I just started using SEMS and want to basically add users. I have our Active Directory synchronized but when I download the client to my Windows 7 Professional 64-it and log in with a AD user, this user does not get added to the SEMS(even though I now have my drive encrypted and the system is protected at boot up).

Symptom: When I try to create a new PGP_key I get the error connection not available (image attached)

Thanks in advance for any help.