Dear Symantec Support,
Kindly i did the following to configure Symantec web gatweay virtual appliance
1. start ESXi Vshpher Client and connect on the ESXi Server
2. Deploy OVF File ( choose Thick Disk)
3. Create 4 Virtual Switch ( Management, WAN, LAN, Monitoring) each switch in Promiscious mode.
4. assign the 4 Netowrk port of the OVF Machine to separate virtual switch
5. i disconnect NIC Port ( WAN, LAN) from the machine, before i start it & make Management NIC Port connected to Management Virtual Switch & Monitoring NIC Port connected to Vitual Monitoring Switch.
6. Start OVF Machine. and connect with the default credential.
7. i display the IP Address and found it ( 192.168.254.254), then i choose Option 5 "change/test IP Configuration" then Option 3 " Set IP/Disaple DHCP", and change IP Address to be in the range of management IP Ranges.
8. i created virtual machine and get ip from management IP Ranges.
the issue that i can't reach Symantec WG IP Address from any machine, i try with Internet exploere & by Ping, nothing work.
i cant Ping Gateway or any mahine in this subnet or any other subnet
Note that when i check MAC Address of the configured NIC card inside symantec web gateway, its related to the other Network card ( NIC3) which connected to Virtual LAN Switch.
Please explain the reason of that and how to connect to webgateway correctly.