Continuous BSOD / Kernel Panic in OSX Mavericks and Symantec Encryption Desktop (PGP) 10.3.1

October 22, 2013, 9:32 pm

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≪ Previous: LiveUpdate Administrator ? v12.1 RU2 vs v12.1 RU4

I need a solution

Hello,

I upgraded to OSX Mavericks today.

Ever since, when I boot the machine, after it logs-in and PGP starts to load, PGP creates a kernel panic and machine reboots. I'm not even able to anything to stop it during logon.

I believe issue is at /Library/Extensions/PGPnke.kext, what ever this is.

How can I get PGP running properly on OSX Mavericks?

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SEP 12.1.3 -- Extreme Read I/O-activity slows clients down

August 28, 2013, 12:14 am

≫ Next: Cannot connect airport extreme

≪ Previous: Continuous BSOD / Kernel Panic in OSX Mavericks and Symantec Encryption Desktop (PGP) 10.3.1

I need a solution

Sorry for double-posting this as a reply on a previous thread and as a new topic, but after a week of silence I'm hoping this might lead to a quicker resolution;

We seem to be experiencing a peculiar problem since SEP 12 (still going on with 12.1.3) that's been annoying our fellow admins and users (~3500) for awhile now...

The System-process accumulates a massive amount of read I/O (anywhere from 10-100GB in a workday), about 80 percent of people affected aren't bothered by or notice it but those that do have systems that are almost completely bogged down and unresponsive when the activity kicks in. The slowdown mostly happens a few minutes after login and somewhere later on in the day, most likely after getting the latest definitions. An "SMC -Stop" immediately resolves the issue.

We upgraded from 11.x to 12, after which we started noticing more and more performance complaints. We've already tried using CleanWipe to remove all traces of the upgraded client, and completely reïnstalling the latest package from scratch. Also newly deployed systems exhibit these symptoms. Our SEPM-server is also the latest version. We mostly use Windows 7 x64 SP1 as our baseline OS with the 64-bit client, but can't say for sure if 32-bit XP systems are also affected since we're in the process of migrating those to 7.

It 'feels' like a full scan is performed everytime defs are updated, except that besides a single full scan once a month, there are no configured scheduled scans. Also no status window appears after enabling it and people that are having this issue experience it every single day so that just can't be it. We've tried disabling file cache and rescanning the cache to no avail. There is no significant cpu-activity increase, but disk activity rises to 100% which is sustained until it drops off suddenly. Maybe it's an interaction problem with a different process or service but again, disabling SEP resolves it immediately.

With sysinternals process explorer as well as performance logging we haven't been able to identify the cause. Any help or advice would be greatly appreciated. We hope there are admins out there who dealt with the same issue in their organization and happened to come across the solution.

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Cannot connect airport extreme

May 17, 2014, 12:00 pm

≫ Next: requirement

≪ Previous: SEP 12.1.3 -- Extreme Read I/O-activity slows clients down

I need a solution

I am running Windows 7 and have Symantec Endpoint Protection (v12.1.1000.157 RU1). I have a wifi network configured to WPA2. I have been trying to connect an Airport Express (2nd gen). At first, I was unable to "see" the AE on my network (Airport Utility unable to find the base station). After adding firewall rules, I was able to see the base station; however, airplay did not work. I was receiving errors from iTunes "problem connecting error code 15007". In the process of modifying my UDP firewall rule, I can no longer see the AE on my network. Could someone please provide the correct firewall rules (TCP, UDP, etc) that I need to create so that I can both see the AE base station on the network as well as successfully stream music via airplay? Extremely frustrating! Thank you in advance.

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requirement

May 17, 2014, 9:39 pm

≫ Next: Cannot ResetPass Endpoint Security Manager

≪ Previous: Cannot connect airport extreme

I need a solution

What is the requirement to install the symantec endpoint antivirus?

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Cannot ResetPass Endpoint Security Manager

May 17, 2014, 10:05 pm

≫ Next: symantec products

≪ Previous: requirement

I need a solution

I'm not sure, Why i cannot resetpass for login console manager ?

Please help to find solution for me ?

Thnak you

SNAG-0121.png

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symantec products

May 13, 2014, 10:32 pm

≫ Next: Computer Serial Number

≪ Previous: Cannot ResetPass Endpoint Security Manager

I need a solution

Which of the symantec products are normally use in official work?

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Computer Serial Number

May 16, 2014, 8:07 am

≫ Next: copy files to usb device, Error 0x800705AA, after uninstalled symantec removable storage encrption client

≪ Previous: symantec products

I need a solution

I see that SEP 12.1.4 shows the computer serial number in the client properties. Is there a log that shows this information for all clients?

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copy files to usb device, Error 0x800705AA, after uninstalled symantec removable storage encrption client

January 4, 2014, 3:10 am

≫ Next: Encryption Desktop Virtual Disk not working after OS X update 2014-002

≪ Previous: Computer Serial Number

I need a solution

copy files to usb device, Error 0x800705AA, after uninstalled symantec removable storage encrption client

When copy files to my USB devices,

Error 0x800705AA: Insufficient system resources exist to complete the requested service.

after uninstalled symantec removable storage encrption client.

Need help !

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Encryption Desktop Virtual Disk not working after OS X update 2014-002

April 30, 2014, 7:05 am

≫ Next: How to cache pass phrases into OSX keychain for existing PGP disks

≪ Previous: copy files to usb device, Error 0x800705AA, after uninstalled symantec removable storage encrption client

I need a solution

On April 28, 2014 I installed Apple's latest security update named "2014-002" after that I cannot open my virtual disks. If I double click on the unmounted disk nothing happens and if I try to mount it using the Encryption Desktop application it identifies the right size and location but under Cyperh it reads "Invalid Cipher"

I even tried creating a new disk image and it would not mount either. I have 2 iMac computers, tried the same on both with no success.

This has happened to me in the past with a major OS update and then Symantec has to catch-up; not sure if this is the case again.

I am running Encryption Desktop 10.2.3 MP1 Build 15337 on OS X 10.9.2

Any guidance is appreciated

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How to cache pass phrases into OSX keychain for existing PGP disks

May 18, 2014, 12:18 pm

≫ Next: Install Endpoint Client - Unexpected Error Access Denied

≪ Previous: Encryption Desktop Virtual Disk not working after OS X update 2014-002

I need a solution

I am using Ecryption Desktop for Mav version 10.3.2 MP1 build 15337 on OS X Mavericks 10.9.3

I would like to store my PGP passphrases on the OS X Keychain but I have only found that option when creating a NEW virtual disk; during the process there is a box that reads "Save passphrase in Keychain"

However, I have many other EXISTING disks that do not show the "Save passphrase in Keychain" option while opening them.

Any guidance is appreciated

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Install Endpoint Client - Unexpected Error Access Denied

January 31, 2014, 9:40 am

≫ Next: CLIENT WINDOWS 8

≪ Previous: How to cache pass phrases into OSX keychain for existing PGP disks

I need a solution

I was wondering if anyone has seen this issue or if its a known issue.

When deploying the Symantec Endpoint Client, the following message is thrown:

An error prevents this program from continuing:

Unexpected error. Access is denied

Now this happens when there is no logged in user, and we push the setup out using Symantec Management Server. If there is a user logged in the install will continue as expected.

The account used to install the software has local admin rights on the target computer.

Any insight would be great!!!

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CLIENT WINDOWS 8

March 19, 2014, 4:31 pm

≫ Next: SED 10.3.0 Doesn't Recognize External Drive

≪ Previous: Install Endpoint Client - Unexpected Error Access Denied

I need a solution

Installing the client and allow connections to the server endpoint, the firewall is off not allow me to send log in installation package, but if client responds ping

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SED 10.3.0 Doesn't Recognize External Drive

May 29, 2014, 5:08 am

≫ Next: DNS Validation does not work

≪ Previous: CLIENT WINDOWS 8

I need a solution

I am trying to encrypt 3TB Seagate external drive. Windows sees the drive. However when I select Encrypt Disk in SED UI, SED appears to recognize only the C: drive

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DNS Validation does not work

May 28, 2014, 6:19 am

≫ Next: How to refresh Symantec End Point Learned Application database?

≪ Previous: SED 10.3.0 Doesn't Recognize External Drive

I need a solution

The DNS Validation does not work, because SMG can not query the l8jbvgbtpf3r9e.8 ap47eae.na6.bnc.salesforce.com domain.

The answer is: ";; connection timed out; no servers could be reached"

instead of:

Non-authoritative answer: